Terms & Conditions

YOUR CHOICE MATTERS

TERMS & CONDITIONS

YOUR CHOICE MATTERS

Cancellation Policy

Client Cancellations:
If a cleaning appointment is cancelled with less than 48 hours’ notice, the full amount of the quoted or invoiced price will be charged.

Inability to Enter the Property:
In the event that our staff cannot access the cleaning location, we will attempt to contact the client three times and wait for 15 minutes after the scheduled arrival time. If we are turned away at the door, this will be considered an automatic cancellation, and the full cancellation fee will apply, which is the full amount as stated on the quote/invoice.

Property Accessibility:
All Bookings are priced and scheduled strictly according to the agreed-upon time. The property must be accessible within the scheduled timeframe. Any adjustments to the schedule may impact other clients and will incur additional fees.

Our Cancellations:
If Choices Cleaning Company needs to cancel or reschedule a cleaning appointment, a minimum of 48 hours notice will be provided to the client. If we fail to give the required notice, we will provide a free cleaning session at the quoted or invoiced price.

Payment Policy

Payment is due on the day of service and must be processed before our team leaves the premises for one-off or first-time clients.
Recurring clients are given 7 days from the date of service to make payment.
If payment is not received within the specified timeframe, a gentle reminder will be sent.
If payment remains unpaid after 7 days, future cleanings will be terminated until the outstanding balance is settled.

Inclusion List

During the inquiry process, we will provide our welcome package, which includes information regarding pricing, our 110-checklist Home Clean Package, and an inclusion list. While our package is designed to suit most needs, they are fully customisable and can be tailored to meet the specific preferences of each client, as your satisfaction is our priority.

Once the client has agreed to the package, pricing, and terms and conditions, a final notification will be sent, confirming the details of the booking, including the time, date, and location.

Treatment of Staff

At Choices Cleaning Company, we treat all clients with respect, and we expect the same in return. Under no circumstances will we tolerate rudeness, threats, physical or verbal abuse, or aggressive behaviour of any kind. If such behaviour occurs, the cleaning appointment will be cancelled immediately. If the incident takes place during the cleaning, full payment for the service will still be required. Additionally, any future bookings will be cancelled.

While we are incredibly grateful for our wonderful clients, this policy is in place to ensure the safety and well-being of our staff and to maintain a positive working environment.

Complaints

At Choices Cleaning Company, we take great pride in the quality of our work and customer interactions. Client feedback is essential to our continuous improvement. If our service does not meet your expectations, please notify us as soon as possible so we can address the issue promptly. You may also bring it up during our next visit. Refunds will only be issued if sufficient evidence is provided to support the claim.

Photographs/Social Media

During our cleaning services, we may take before-and-after photos/videos in certain areas to showcase our hard work and ensure that our standards are met. These images will be shared with clients as evidence of the completed service and may also be used in cases where there are false accusations of damage or claims that services were not performed.

During the inquiry process, clients have the option to agree to the use of these photos and videos on our social media platforms to highlight our work. Rest assured, no personal information such as family photos, names, or private details will ever be displayed. If you change your mind about sharing your images, simply send an email to [email protected], and we will promptly remove your confirmation from our social media.

At Choices Cleaning Company, we respect our clients’ privacy and understand that your home is your sanctuary. If you prefer not to have images of your cleaning posted online, we completely respect that decision.

Pets

At Choices Cleaning Company, we absolutely adore your fur babies! However, for the safety of both your pets and our staff, we kindly request that they be secured away during the cleaning process. This helps us ensure that we can perform a high-quality clean in the most efficient time frame.

Please note that Choices Cleaning Company is not responsible for cleaning up pet urine, faeces, or vomit.

Damages

If an item is broken due to mishandling by our staff, Choices Cleaning Company will either replace the item or deduct the cost from your invoice. We pride ourselves on integrity, and images of the damaged item will be taken as evidence and sent directly to the client, along with details of the incident. If you believe an item has been broken or damaged by our team, photo proof must be provided within 24 hours of the service for us to assess the situation.

Please contact us via email at [email protected] for further information or if you have any questions regarding our Terms and Conditions policies.