FAQs
YOUR CHOICE MATTERS
FAQs
YOUR CHOICE MATTERS
What areas do you service?
We’re based in the Margaret River region and regularly service nearby areas including Augusta, Karridale, Witchcliffe, Gracetown, and Cowaramup. If you’re unsure whether we cover your location, reach out and we’ll be glad to let you know.
Do I need to be home during the clean?
Not at all! Many of our customers head out and love coming back to a spotless home. Whether you’re around or away, you can trust us to look after your property with the utmost care.
Do you provide your own cleaning supplies?
Absolutely. We provide all of our own professional equipment and gentle, surface-safe products. Each item we use is carefully selected to deliver great results while being
eco-friendly and prioritising the safety of your family.
Can I book a one off clean, or do I need to be a regular client?
You’re more than welcome to
book a one-off clean with no ongoing commitment. Many of our clients start this way and, after experiencing our detailed 110-point checklist, decide to schedule regular visits with Choices Cleaning Co.
What if I have to cancel or move my booking?
We completely understand that things come up. If you need to reschedule, we just ask for 48 hours’ notice. Cancellations made after this time may include a small fee to cover the appointment
slot held for you.
Are you insured?
Yes—we carry full public liability insurance, giving you peace of mind that your home is
safe and in professional, trusted hands.
What if I’m not satisfied with the service?
If something has been overlooked, just let us know within 24 hours and we’ll come back to fix it, no hassle, no fuss.
Why do you offer packages instead of hourly rates?
We prioritise results over hours. Our packages are customised for your home, ensuring a consistent, high-quality clean each time.
Do you use eco-friendly or pet-safe products?
Yes! We use products that are safe for your home, pets, and children, while still providing a high quality clean.
How long does a clean take?
We don’t charge by the hour we focus on results. Every clean is finished to the Choices Cleaning Co. standard, whether it takes three hours or five.
Can I schedule regular cleans?
Yes! Whether you’d like us weekly, fortnightly, or monthly, we can create a routine that suits your home and lifestyle. Many clients start with a one-off clean and then move into a regular schedule.
Are your cleaners trained?
Yes! All of our team members are trained in Choices Cleaning Co’s procedures, checklists, and service standards. Whether it’s the founder or a trusted staff member, you can trust your home is in capable hands.
What happens if a regular clean falls on a holiday?
If a clean lands on a public holiday or special occasion, we can either reschedule it to the nearest available day or skip it, whatever works best for you.
Do I get a reward if I refer a friend?
Yes! For each friend you refer who becomes a regular client, you’ll receive $50 off your
next clean.
What areas do you service?
We’re based in the Margaret River region and regularly service nearby areas including Augusta, Karridale, Witchcliffe, Gracetown, and Cowaramup. If you’re unsure whether we cover your location, reach out and we’ll be glad to let you know.
Do I need to be home during the clean?
Not at all! Many of our customers head out and love coming back to a spotless home. Whether you’re around or away, you can trust us to look after your property with the utmost care.
Do you provide your own cleaning supplies?
Absolutely. We provide all of our own professional equipment and gentle, surface-safe products. Each item we use is carefully selected to deliver great results while being
eco-friendly and prioritising the safety of your family.
Can I book a one off clean, or do I need to be a regular client?
You’re more than welcome to
book a one-off clean with no ongoing commitment. Many of our clients start this way and, after experiencing our detailed 110-point checklist, decide to schedule regular visits with Choices Cleaning Co.
What if I have to cancel or move my booking?
We completely understand that things come up. If you need to reschedule, we just ask for 48 hours’ notice. Cancellations made after this time may include a small fee to cover the appointment
slot held for you.
Are you insured?
Yes—we carry full public liability insurance, giving you peace of mind that your home is
safe and in professional, trusted hands.
What if I’m not satisfied with the service?
If something has been overlooked, just let us know within 24 hours and we’ll come back to fix it, no hassle, no fuss.
Why do you offer packages instead of hourly rates?
We prioritise results over hours. Our packages are customised for your home, ensuring a consistent, high-quality clean each time.
Do you use eco-friendly or pet-safe products?
Yes! We use products that are safe for your home, pets, and children, while still providing a high quality clean.
How long does a clean take?
We don’t charge by the hour we focus on results. Every clean is finished to the Choices Cleaning Co. standard, whether it takes three hours or five.
Can I schedule regular cleans?
Yes! Whether you’d like us weekly, fortnightly, or monthly, we can create a routine that suits your home and lifestyle. Many clients start with a one-off clean and then move into a regular schedule.
Are your cleaners trained?
Yes! All of our team members are trained in Choices Cleaning Co’s procedures, checklists, and service standards. Whether it’s the founder or a trusted staff member, you can trust your home is in capable hands.
What happens if a regular clean falls on a holiday?
If a clean lands on a public holiday or special occasion, we can either reschedule it to the nearest available day or skip it, whatever works best for you.
Do I get a reward if I refer a friend?
Yes! For each friend you refer who becomes a regular client, you’ll receive $50 off your
next clean.